Welcome to PetStore.ae

My Cart :

0 item(s) - AED0.00
You have no items in your shopping cart.

Customer Service

  • Shipping & Delivery

    Delivery shall be made at the address specified by you at the time of ordering.

    We will make every effort to deliver within the times specified, but delivery times quoted are approximate only.

    We cannot be held responsible for any inconvenience arising from failure to provide the advertised service because of factors which could reasonably be considered to be outside our control.

    We strongly advise that if the goods are required for a specific date they are ordered in advance to avoid any disappointment.

    Risk of damage or loss of the goods shall pass to you at the time of delivery to the specified delivery address.

    All prices are inclusive FREE delivery for orders above 100AED. For orders below 100AED a 20 AED fee for delivery will apply. We offer Cash on delivery, cheque on delivery, credit card and bank transfer as payment options.

  • Returns & Replacements

    If the goods are faulty, incorrect or damaged on delivery we will offer an exchange or refund as appropriate.

    For goods that are delivered to you via courier service please return goods to the address specified on your delivery note.

    We recommend that you obtain a certificate of posting for your records.

    Please pack the delivery note with the goods to be returned.

    Please note: A refund of the initial and return delivery charge will only be given in the instance of incorrect, damaged or faulty goods.

    Packaging - please ensure that the goods are suitably packaged to prevent damage in transit.

    When returning goods please state the reason for return on the delivery note and whether a refund or replacement is requested.

    Please pack the delivery note with the item to be returned.