Our #1 priority is your full satisfaction with our pet shop’s products.
We can happily accept returns when all these criteria are met:
All returns should be returned to our store. However, if you can’t come to the store, we offer a pick-up service, with a fee of AE 30 (within UAE).
If you would like to enquire about a return, please contact our friendly customer service, with photographic demonstration of the product’s defectiveness or problem.
We may not accept returns for:
We take the safety and health of our customers’ pets very seriously. For this reason, we often can’t exchange or buy back used pet supplies- otherwise, that product could cause health concerns for the pet of the next customer.
Returns for electrical equipment
Once a product has been sold, it cannot be exchanged except in these following circumstances:
Local Exchange Policy
Exchange of product(s) will be arranged at PetStore.ae.
Overseas Exchange Policy
If the customer lives overseas, the customer has to provide photographic evidence of deficiency for the said product(s), and email it to the customer service at PetStore.ae for verification. PetStore.ae will send the replacement product(s) via mail, upon approval. Normal delivery lead time applies.
All products to be exchanged have to be returned to us in their original packaging & must be accompanied with the sales invoice with the date of purchase and a brief description of the fault of the product(s). Customer has to return the said faulty product(s) and bear the return freight charges.